In-App Chat
The fastest way to reach us is the support chat in the app.
- Open the support chat in the app
- Click Ask questions
- Describe your problem and include the details listed below
Email us at support@contentrabbitai.com.
Write from the email address on your Content Rabbit account. This helps us find your account quickly.
What to Include
The more detail you give, the faster we can help. Include:
- What you tried to do
- What happened instead
- The exact text of any error message
- The date and time the problem happened, with your timezone
- The social platform and account affected, if any
- Screenshots or a short screen recording
- Your browser and device
API Errors: Include the Request ID
If you use the Content Rabbit API, error responses include a requestId field. Copy it into your message. It lets us find the exact request in our logs.
Before You Write
These articles solve the most common problems:
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